ServiceOps
Coordinate the work.
Work orders, jobs, scheduling, technicians, assets and maintenance.
Solutions
Field jobs, site upkeep and planned maintenance, run in one place.
Technicians answer customer requests, facilities teams close site issues, maintenance staff service equipment. Each needs a clear owner, a due time and a record.
Choose the work closest to yours.
01Field service
Field service management
Send the right technician to the right job.
A visit starts with a request that is assessed, scheduled, assigned and documented. For external service providers and internal field teams.
Where jobs lose track
Requests arriving through different channels.
Technician assignments juggled across locations and priorities.
Visit outcomes missing or scattered across records.
Parts and service charges not recorded against the job.
What changes
- Open requests, assigned work and job status listed together.
- Scheduling and dispatch organized by technician.
- Every visit recorded: work performed and completion details.
- Parts used and service costs recorded against the job.
Where EVOQ fits
01
Service request and work order management
Requests logged, assessed and turned into work orders and jobs.
02
Scheduling and dispatch
Appointments scheduled and technicians assigned from dispatch views.
03
Service visits and job records
Technicians record work, updates and documents from the job on mobile.
04
Parts and service billing
Parts and billable service details kept with the job.
Relevant productsServiceOps
Inventory
Billing
ServiceOpsInventoryBillingFor service providers
Requests, estimates, work orders and visits tracked through to completion.
For internal field teams
Work organized across sites and equipment locations, with records kept for follow-up.
02Facilities management
Facilities operations
Log, assign and close every site request.
Requests, repairs, inspections and contractor assignments arrive daily. Each needs an owner and a record so none stays open unnoticed.
For facilities management providers and internal facilities teams, across buildings and sites.
Where jobs lose track
Requests from occupants, departments and site managers tracked inconsistently.
Unclear owners between internal staff and contractors.
No single list of open work across locations.
Service history missing when the same issue returns.
What changes
- Facilities requests recorded and assigned.
- An owner for every request, work order and follow-up.
- Work in progress and open issues listed by site.
- Service records kept per building and location.
Where EVOQ fits
01
Facilities service requests
Building service needs logged for assessment, assignment and resolution.
02
Work order coordination
Work orders created, assigned and followed to completion.
03
Site and service oversight
Outstanding work reviewed across locations.
04
Internal and external service coordination
In-house staff, contractors and service providers working from the same list.
Relevant productsServiceOps
Desk
ServiceOpsDeskFor facilities management providers
Client-site work, service commitments and delivered work on record.
For internal facilities teams
Occupant and department requests assigned and tracked across facilities.
03Equipment and asset maintenance
Asset & maintenance management
Schedule servicing before assets fail.
Maintenance teams need to know which assets need attention, what is scheduled and what was already done.
Planned maintenance and corrective repairs, with work orders and service history kept per asset.
Where jobs lose track
Planned work slipping, so maintenance turns reactive.
Equipment records and past repairs incomplete or hard to find.
Corrective repairs competing with scheduled maintenance for technician time.
Parts used on jobs not matched to stock records.
What changes
- Assets and their maintenance requirements listed.
- Preventive schedules and recurring work set up per asset.
- Corrective repairs assigned to technicians.
- Completed work recorded in each asset's history.
- Parts used on maintenance jobs recorded.
Where EVOQ fits
01
Asset records and maintenance history
Asset details and service records kept for planning and repair decisions.
02
Preventive maintenance
Planned and recurring maintenance scheduled and tracked.
03
Corrective maintenance
Equipment issues recorded, work orders assigned, repairs tracked to completion.
04
Parts and maintenance costs
Parts and service costs referenced from the job.
Relevant productsServiceOpsInventoryBilling
ServiceOpsInventoryBillingFor maintenance teams
Planned servicing and corrective repairs recorded against each equipment item.
For asset-intensive organizations
Maintenance activity visible across equipment and sites.
The EVOQ ecosystem
One service job involves requests, technicians, parts and invoices.
Around each work order sit the request, the technician’s job details, the parts used and the invoice.
EVOQ products cover each part: ServiceOps for the job, Desk for the request, Inventory for parts, Billing for the invoice.
Desk
Handle incoming requests.
Service requests received and tracked.
Inventory
Account for parts and stock.
Stock and purchasing for parts.
Billing
Handle the financial side.
Invoices and payments for billable service work.
Start with the products your operation needs. Capabilities vary by product and plan.
Explore EVOQ productsFAQ
Frequently asked questions
Who is EVOQ Field Service, Facilities & Maintenance for?
External field service providers, in-house field teams, facilities management companies, internal facilities departments and maintenance teams.
What is the difference between a work order and a job?
A work order is the authorized work. A job is the field visit that fulfils it, and one work order can involve several jobs.
Can EVOQ support both planned and corrective maintenance?
Yes. Planned maintenance is scheduled and tracked. Corrective repairs are recorded, assigned and kept in the service history.
Can field technicians manage their work from mobile devices?
Yes. Technicians open job details and record updates and supporting documents from a mobile device.
Can the solution support multiple sites?
Yes. Work and open activity can be organized and reviewed across locations. Setup depends on your structure and access needs.
Can EVOQ manage inventory and billing alongside service operations?
ServiceOps handles the service job. Inventory handles stock and Billing handles invoices and payments. Confirm the data exchange between them for your deployment.
Is the solution suitable for both service providers and internal teams?
Yes. Providers coordinate work for customers. Internal teams organize work across their own facilities, equipment and sites.