Hospitality, Travel & F&B

Reservations confirmed, guest requests tracked, returning guests recognised.

Confirm reservations, record guest requests and preferences, and follow up after every visit. For hotels and resorts, restaurants and cafés, and travel and tour operators.

Discover→Book→Arrive→Experience→Service→Return

Solutions for different hospitality models

Hotels, restaurants and travel companies each run differently.

Hotels, restaurants and travel operators handle bookings, service and follow-up differently. Choose yours.

What kind of operation do you run?

Guests see the stay. Your team manages the details.

Reservations, requests and follow-up around every stay.

Guest enquiries, appointment-based services and follow-up recorded around each stay.

Enquiries answered before arrival, requests handled during the stay, follow-up sent after checkout. Each task has an owner.

Works alongside hotel property management and reservation systems.

What your team manages behind the scenes

  1. 1EnquiriesCustomer details and follow-up.
  2. 2RequestsIssues and service follow-up.
  3. 3Internal workResponsibilities and assigned tasks.
  4. 4Financial recordsInvoicing and payment administration.
Guest relationships

Guest details and enquiries recorded, with follow-up visible to staff.

Service coordination

Service requests logged, assigned and tracked to completion.

Billing administration

Invoices and payments recorded.

Guest engagement

Feedback collected and return-stay communication sent.

Relevant productsCRMDeskServiceOpsBillingCampaignsSSurveysLLoyaltyTalk to an expert

Hospitality, Travel & F&B

Start with how your guest enquiries and follow-ups work today.

Tell us how reservations, guest requests and follow-up run today, and we will show where EVOQ products fit.