Patient Engagement
Keep patient relationships going beyond the appointment.
Help patients stay informed, understand their experience, and maintain an ongoing relationship with your practice. EVOQ Campaigns, Surveys, and Loyalty support three essential parts of patient engagement: communication, feedback, and retention.
Patient relationships extend beyond the consultation.
An appointment is one part of the patient experience. Communication between visits keeps patients informed. Feedback helps practices understand what patients value. Loyalty initiatives can encourage patients to maintain their relationship with the practice.
EVOQ Patient Engagement brings these activities together through three distinct products.
Campaigns
Reach patients with relevant communication
Share practice updates, service information, and educational content with relevant patient audiences through EVOQ Campaigns.
See CampaignsSurveys
Understand the patient experience
Gather patient feedback through EVOQ Surveys to learn about their experiences and identify opportunities to improve services.
See SurveysLoyalty
Encourage ongoing relationships
Use EVOQ Loyalty to support retention initiatives that recognize returning patients and encourage continued engagement.
See LoyaltyPatient communication
Make practice communication more relevant.
Keep patients informed about your practice, services, and updates with communications suited to your intended audience. EVOQ Campaigns supports outreach to existing patients and prospective audiences, helping practices communicate beyond the consultation room.
Communication use cases
- Share practice news and service announcements.
- Communicate educational and awareness information.
- Tailor campaigns to relevant patient groups, where supported.
- Promote appropriate services and practice initiatives.
Patient feedback
Understand the experience from the patient's perspective.
Patient feedback can help reveal what is working well and where the experience needs attention. EVOQ Surveys gives practices a way to collect responses, understand patient perceptions, and use that feedback to inform service improvements.
Feedback use cases
- Collect patient satisfaction feedback.
- Ask patients about their consultation or treatment experience.
- Identify recurring concerns and areas for improvement.
- Gather input to guide service decisions.
Patient retention
Give lasting patient relationships the attention they deserve.
Many patient relationships continue across multiple appointments, treatments, and stages of care. Loyalty initiatives can recognize that continued relationship and give patients additional reasons to stay engaged with your practice.
EVOQ Loyalty supports patient retention initiatives that encourage ongoing participation and help practices recognize returning patients.
Retention use cases
- Introduce patient loyalty initiatives.
- Support rewards or membership programs where available.
- Offer benefits to eligible returning patients, where supported.
- Encourage continued participation in practice programs.
Part of the wider EVOQ healthcare ecosystem
Support more of the patient journey.
Patient engagement is one part of practice operations. EVOQ healthcare products address different needs across patient relationships, daily practice activity, access, payments, and ongoing communication.
Patient Relationships
Manage patient enquiries, relationship history, and follow-ups.
Explore Patient RelationshipsPractice Management
Coordinate appointments, visits, providers, and daily practice activity.
Explore Practice ManagementPatient Access & Payments
Support appointment booking and billing-related processes.
Patient Engagement
Use Campaigns, Surveys, and Loyalty to support communication, feedback, and retention.
You are herePatient engagement that continues beyond the appointment.
Maintain patient relationships through relevant communication, meaningful feedback, and ongoing engagement.
EVOQ Patient Engagement brings Campaigns, Surveys, and Loyalty together to support these activities across the patient journey.